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Communications Traffic Manager, Contractor

Communications Traffic Manager, Contractor Position

Application Instructions:

Please send both a cover letter and resume to CommsJob@rmi.org

Applications will not be considered without a cover letter.

 

Job Description:

Rocky Mountain Institute (RMI), a fast-growing 501(c)(3) nonprofit working in clean energy, is looking for an experienced Communications Traffic Manager to work within its 20-person marketing and communications team. This role is an approximately 30 to 40 hours per week independent contractor assignment. The Communications Traffic Manager will be based in RMI’s Boulder, Colorado, office, though occasional telework is okay.

The Communications Traffic Manager is a new role to meet growing demand for the services offered by RMI’s internal Communications team (comprised of editorial, design, media relations, social media, and web). We’re looking for someone who will be comfortable providing leadership in defining the role and who prefers working with minimum direction and oversight.

Multiskilled, diligent, and highly organized, the Communications Traffic Manager’s primary focus is to ensure that all communications production flows efficiently. RMI publishes and promotes about 700 projects big and small per year. Most projects are data-rich technical reports, though many are fundraising appeals, grant proposals, infographics, micro-websites, and the like. The “clients” for our services are primarily our RMI colleagues—nearly 200 people—though occasionally we work with partner organizations as well.

The Communications Traffic Manager will be responsible for keeping people on task and projects on deadline, handling logistics, keeping all parties updated on progress, and ensuring end-stage corrections are made accurately. The Communications Traffic Manager will manage all process and flow of production with the goal of making sure all communications between editorial, design, media relations, social media, and web team members are managed and both the internal “client” who requested the project—usually a program marketer—and the team that did the work are delighted. Fast turnarounds and differing priorities demand a project manager with emotional intelligence—a person who understands when it’s time to plan a client check-in, schedule a creative brainstorm, or ask for an extension on a deadline simply by the tension in the room.

The Communications Traffic Manager will be systems-oriented and tech savvy; we run on Office 365, MS Office, Adobe Creative Suite, Skype, Mavenlink, and monday.com, but will consider other tools. The Communications Traffic Manager will be engaging with a highly distributed workforce, including freelancers, across multiple time zones.

What the Communications Traffic Manager Will Do

  • Identify improvements to internal processes, suggesting ways to increase efficiency in workflow, internal communications, and software platforms
  • Serve as a liaison between clients, program marketers, and the Communications team, initiating tough conversations about budget, timelines, and direction with confidence and professionalism, ensuring clear lines of communication, and fostering a collaborative environment
  • Promptly follow up with clients regarding production questions and concerns with a “let’s solve the problem” attitude
  • Keep clients informed about project status, recapping any feedback, decisions, and next steps to both the client and the Communications team
  • Capture feedback on projects from all stakeholders and share with the Communications team, confirming that all projects are meeting client expectations
  • Assist with quality assurance, reviewing PDF proofs of publications after review by the authors; coordinating implementation of any needed corrections; coordinating with authors, program marketers, and editorial and design teams as needed to answer questions/clarify needed changes; and confirming that all corrections have been executed prior to sending iteration to client
  • Ensure proper project close-out, including submitting invoices for approval and archiving of design files for easy access
  • Maintain strong relationships with print/production vendors, securing price quotes and ensuring delivery timelines are met
  • Oversee technical aspects of production, including verifying production specifications (e.g., print vs. digital, professionally printed or not, paper size, electronic file size), sourcing assets needed for the project (e.g., logos, high-resolution photos, usage rights), and interfacing with clients and the Communications team to reconcile any differences

Qualifications

  • College degree
  • 5-plus years of experience in a similar role
  • Experience/interest in marketing and communications preferred
  • Interest in clean energy, research, technology, and the work that RMI does
  • Flexible and able to work in a fast-paced and entrepreneurial environment
  • Strong communication skills, proactive nature
  • Excellent people management skills
  • An eye for detail
  • An expert at multitasking
  • Proficiency with Office 365
  • Skilled at working under pressure

About Rocky Mountain Institute
Rocky Mountain Institute (RMI) transforms global energy use to create a clean, prosperous, and secure low-carbon future. That is our mission. That is our passion. And every day, every member of our team of nearly 200 works tirelessly to achieve it. We are driving the global energy transition from fossil fuels to efficiency and renewables by working in partnership with businesses, communities, institutions, and entrepreneurs to advance market-based solutions. We achieve this by developing breakthrough ideas, testing and refining them, reshaping markets, and bringing solutions to scale. RMI is an independent 501(c)(3) nonprofit organization with an annual budget of $50 million and offices in Basalt and Boulder, Colorado; New York City; Washington, D.C.; and Beijing. www.rmi.org